Frequently Asked Questions

What are your hours of operation?

Online orders can be placed 24 hours/day.

Our customer service telephone center is open from 9:00 a.m. to 6:00 p.m. (M-F) CST.

Our walk-in location is open from 9:00 a.m. to 6:00 p.m. Monday to Friday and Saturday from 9:00 a.m. to 2:00

All emails are immediately transmitted to Customer Service mobile devices 24 hours/day.

Where is your company located?

We are headquartered in Olathe, Kansas with a warehouse facility in New York.

How do I place an order?

u will receive an immediate order confirmation via email.

What are my payment options?

For your convenience we accept American Express, Discover, MasterCard, Visa, and PayPal. 

PayPal allows the option of having your payment debited from your bank checking account.

When will my order ship and when can I expect it?

Most items are in stock and ship within 24 hours.

If an item is on backorder, you will be notified and given and anticipated ship date.

You have the option to cancel backordered items.

Domestic items ship UPS, FedEx, or USPS and normally arrive 2 - 6 business days after shipment.

UPS and FedEx tracking numbers are given upon request. Rush service is available.

Do you ship internationally?

Yes. We ship worldwide!  Please call for a shipping quote.

Can I cancel an order?

Once an order is placed we work extremely hard to get the order processed and shipped as quickly as possible.

We will attempt to stop your order before it ships, but we can not make any guarantees. 

The best method to contact us to stop an order is by email. Please include your name and order number.


Delivery Policy

Most items are in stock and ship within 24 hours.

If an item is out of stock, you will be notified and provided with an estimated ship date.

You will be given the opportunity to cancel the order.

We use UPS, FedEx and USPS. We provide UPS and FedEx tracking numbers at the customer’s request.

All website shipping rates are for orders placed to the lower 48 states.

Orders placed to Alaska, Hawaii, and US territories will be charged additional shipping fees based on destination, size, and weight.

International shipping quotes are available upon request.

If you have been waiting over 12 business days for your order, please contact customer service immediately!

Please Note: For security purposes, some orders are forwarded to our fraud prevention unit prior to processing.

You may be contacted and requested to provide additional information.

Return Policy

Great Plains Medical guarantees all items to be brand new, in factory direct operating condition.

All of our products carry the original manufacturer's warranty.

Non-Defective Returns:

We stand by our products and do our best to satisfy our customers.

You can return your purchase for any reason within 30 days of the original ship date.

However, as we are selling our products at extremely low prices, non-defective returns are subject to a 20% restocking fee.

Shipping fees are not refundable and you will also be responsible for all additional shipping costs associated with returning the product.

Returned products must be in original, as-received, unopened packaging and condition.

Defective Returns:

In the case of a defective or dead-on-arrival product, Great Plains Medical will prepay shipment back to our facility and an identical replacement will be issued.

All items to be returned require a Return Authorization number (RAN).

A RAN can be obtained by calling Customer Service at (866) 482-3800.

You will be given further instructions for returning your item.

We recommend you use FedEx, UPS, or insured mail.

Please make sure your package is sent with a tracking number to avoid loss or confusion.

Your returned item will be processed within 3 - 4 days of receipt at our facility.

There are no returns or exchanges on custom orders. All sales on beds and mattresses are FINAL.

How do I contact you if I need help?

We take extreme pride in providing impeccable customer service.

Our toll-free phone number is (866) ­482-3800.

Our lines are open from 9:00 a.m. - 5:00 p.m. (M-F) CST. 

Emails immediately transmit to support staff mobile devices 24 hours/day.

Is my transaction secure?

We guarantee that every transaction you make at www.Great Plains will be 100% safe thanks to encryption technology.

Your personal information, including your credit card number, is protected from fraudulent use.

Note: In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

How do I update my account information?

When you are a registered customer you will be able to login and make changes to your account, change your password, and view past orders.

How do I view my order?

Go to www.Great Plains and, if you are registered, login.

If you are not registered you will need to do so.

After you are registered you will be able to track and view existing orders, proceed with checkout easier and faster, and store multiple shipping addresses.